Find out how to book a stay at our properties

General

This is a legally binding contract between the property owner, Lake District Hideaways and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

Payment

No booking will be considered confirmed until receipt of a completed booking form and payment as follows:
Bookings must be accompanied by a 25% deposit. The balance is due no later than 30 days before the start date of the holiday. Bookings less than 30 days prior to the start date of the holiday must be accompanied by the full payment. Reminders are not issued and non payment is deemed to be cancellation of your holiday. (Terms may vary if your holiday is booked through a third party, e.g. Air BnB and you should refer to their terms and conditions sent to you at the time of booking.)

Period of hire

The property will be available from 4pm on the day of arrival and will terminate at 10am on the day of departure. The maximum length of stay for a holiday is 28 nights.

Cancellation Policy

If YOU have to cancel your holiday you must notify us immediately by telephone and in writing (preferably by email), once we have confirmed the cancellation we will process your instruction. The cancellation policy for lockdowns (see below) applies to all bookings.

National Lockdown

In the event of Government restrictions coinciding with your holiday that prevent you from being able to travel, and for us being prevented from accepting you, we will refund any payment made in full.

Local/Regional Lockdown

In the event of Government restrictions coinciding with your holiday that prevent you from being able to travel, we will refund any payment made in full. This applies to the address given on the booking form by the lead booker only and does not apply if a party member from a different address is unable to travel due to local lockdowns.

Force Majeure

In all other circumstances if you (or other members of your party) have to cancel your holiday or are disinclined to travel - If you cancel 31 days or more before the start of the holiday, and we can re-let the dates, we will refund any payment made (this may be less than you paid, eg if only some days were re-let or the price was discounted) less an administration charge of £50. If we cannot re-let the dates we will retain the deposit portion of the full cost of the accommodation (ie 25%) and return any other payment made. If you cancel 30 days or less before the start of the holiday, and we can re-let the dates, we will refund any payment made (this may be less than you paid, eg if only some days were re-let or the price was discounted) less an administration charge of £50. If we cannot re-let the dates we will retain any payment made for the accommodation.

In all other circumstances if we have to cancel or terminate your holiday

If we have to cancel your holiday in advance of your start date, due to circumstances in the accommodation that are beyond our control, we will offer you alternative dates (this may incur a part refund or further payment), offer a voucher for the full amount paid that can be used against a holiday with Lake District Hideaways within 12 months of the original holiday, or offer a refund. If we have to terminate your holiday early due to circumstances in the accommodation that are beyond our control we will refund the remaining days of the booking based on the amount that you paid for the holiday. This will be the full extent of the liability of the Owners and no additional compensation, expenses or costs will be payable.

Any refunds will be released back to the card/bank account that the original payment was made from, on what would have been the start date of the cancelled holiday.

To give you peace of mind that you will get your money back if you have to cancel your holiday we strongly recommend that all guests take out a travel insurance policy that covers cancellations, and if you choose not to then you accept full responsibility for any loss that you may incur due to your cancellation.

BREAKAGES & CARE OF THE PROPERTY

Any damage or breakages must be reported to us when they occur and must be paid for. You must take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the premises and leave them in the same state of repair, cleanliness and tidiness at the end of the rental period as at the beginning of the rental. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
You will be charged for any additional cleaning costs incurred.

The following surcharges may apply:
£200 additional cleaning fee for an unreasonably dirty house.
£200 fee for late departure.
£50 fee per extra guest over the maximum number stated.

Return of Breakage Deposit

Your breakage deposit of £250, minus any deductions, will be returned to you within 5 days of the departure

No smoking or vaping in the property.
No fireworks allowed anywhere in/on our premises.
The properties are suitable for children and infants under 2, however we cannot allow pets.
No stag or hen parties.
No shoes upstairs please.
No events to be held.
Please respect the neighbours when in the hot tub or on the terraces.

Safety, personal injury & loss of client property

We (including anyone employed or representing us) do not accept liability for any personal injury, loss, damage or theft of your property or belongings, however caused or sustained. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.